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FAQ

Lighting makes the difference in business we make the difference in light

About us Expand

We are a veteran owned family business servicing customers from our headquarters in Peru, Indiana for the last 34 years. We are distributors for ESL Vision, Hubbell, ESPEN, Daktronics, Orbit Industries, Inc. & Sloan LED products. Our excellent pricing and customer service has helped us grow into one of the most relied upon distributors in Indiana.

Shipping Expand

Inventory is subject to change. Please understand the shipping is determined by the box size. UPS & FEDEX charge either actual weight or dimensional weight whichever is larger, so for small orders or especially heavy or odd size boxes, charges are subject to change and you will be notified immediately.

ESL Vision products have a minimum order of $50.00 but a small order charge of $15 would apply, boxes 48″ and under ship freight paid on orders over $750.00, boxes 96″ ship freight paid on orders over $2,000.

Orbit Industries products have a minimum order of $100 but a small order charge of $20 would apply, all orders over $1,500 ship freight paid.

Daktronics products will be quoted and you will be advised of any applicable freight charges before order is finalized.

ESPEN products have no minimum order but orders below $150 have a small order charge of $10. Orders over $1,750 are freight paid.

Sloan LED products have no minimum order and orders over $2500 are freight paid.

Hubbell & Whiteway products have no minimum and are freight paid on all orders over $2,500

If you would like to expedite your order please contact one of our sales representatives to assist you.

Our freight allowances only covers business to business deliveries with-in the 48 contiguous states. We cannot ship to PO boxes or Military APO. Any other form of delivery (residential, construction site, church, etc) will be billed to the customer if any additional charges apply, If expedited delivery is necessary, we will only cover standard shipping. Any additional charges are the customer’s responsibility. If the delivery site requires any delivery services, (lift gate/pallet jack, inside delivery, re-delivery, reconsignment, etc.), make sure to specify this on the purchase order in order to avoid any additional charges. We reserve the right to bill the customer any additional fees that are invoiced to us by the shipping company.

Pricing Expand

All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund. We reserve the right to change any advertised price before your order is shipped, if the item you purchased has an issue you will be notified and given an opportunity to accept the updated price or cancel the order. “We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.”

Returns Expand

If you aren’t happy with something you bought, you can return an item within 15 calendar days after the day you received it. We’ll send a full refund (minus your original shipping & handling charges) to your original payment method within 14 business days after we receive the product.

Central Lighting Service & Supply Co., Inc. reserves the right to charge a restock fee on all returns including, but not limited to, special made to order items and fixtures. Products must be returned in new unused condition with the original packaging.

All returns must be pre-approved in advance and include a copy of the RMA.

To receive a Returns Material Authorization (RMA) please email central.lighting@comcast.net,  you will be contacted with return instructions.

1. Contact us to initiate a return within 15 days of receiving your order.

2. Return item(s) within 14 days of receiving a Return Merchandise Authorization (RMA).

3. Item(s) arrives at warehouse.

4. Receive refund within 14 calendar days.

Damage Expand

If your package is damaged in transit please note the damage with the carrier at the time of delivery and contact us as soon as possible. We will file the claim and handle everything on this end.

Warranty Expand

Many LED products, have a specific manufacturer’s limited warranty. The type and length of the warranty typically is listed on the product page. Any warranty is solely a manufacturer’s warranty and exclude all consequential or incidental damages and are limited to repair or replacement by the manufacturer and some have a limited time frame. These manufacturer warranties have exclusions and for example do not cover:

 (a) Loss, damage, failure due to abuse, negligence, mishandling, alteration, accident, electrical current fluctuations, disassembly, or modification of any part of the product, or loss due to cosmetic damage, or damage due to nature or acts of God. For LED Products. In addition to other limits, any warranty is null and void if the product is not installed or used within the manufacturer’s guidelines of voltage and current. Excessive high VOLTAGE or HEAT will have the potential to burn out the LED or Lamp. 

(b) Loss, damage, failure, defects due to the failure to follow proper installation, operating, maintenance, or environmental instructions or due to loss of or damage to the product in reinstallation of any product, nor for the expense accumulated thereof. (c) Under any circumstance the costs, expense, time and effort of the removal of, or reinstallation of any product, or any expense related thereto. This warranty shall not apply to any accessories used with the product or to any damage which they may cause. Refer to the specific product’s warranty if any, (there is no labor warranty).

WARNING: Wiring and installation procedures are very complicated and should be attempted by a licensed electrician only.  Lighting installation poses serious risks of electric shock which can lead to injury or death.

Express Disclaimer of Warranties. Expand

Central Lighting Service & Supply Co., Inc. as a seller of products to commercial merchants and accounts expressly disclaims any express or implied warranties including the implied warranty of fitness for a particular purpose. Instead, Central Lighting Service & Supply Co., Inc  provides for a return policy if certain conditions and time periods are satisfied. All warranty claims shall be directed to the manufacturer. Central Lighting Service & Supply Co., Inc.  is not a manufacturer and provides no services.

Limitation of Liability. Expand

Central Lighting Service & Supply Co., Inc.  liability if any is expressly limited to replacement of the same or like product under its return policy. Under no circumstance shall Central Lighting Service & Supply Co., Inc. be liable for any money or compensatory damages, direct or general damages, incidental damages, consequential damages, or special or punitive damages. Buyer expressly agrees to this limitation. A failed manufacturer’s warranty for a product is not a breach or failure by the seller. The seller as per its then policy will assist and cooperate in responding in such a buyer’s claim including notifying the manufacturer of a buyer’s warranty claim.

Privacy Policy Expand

Central Lighting Service & Supply Co., Inc. ( Central Lighting ) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Central Lighting Service & Supply Co., Inc. of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Central Lighting Service & Supply Co., Inc. decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Central Lighting Service & Supply Co., Inc., and it governs any and all data collection and usage by us. Through the use of http://www,centrallightingservice.com, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Central Lighting Service & Supply Co., Inc.does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following

  1. What personally identifiable information is collected from you through our website;
  2. Why we collect personally identifiable information and the legal basis for such collection;
  3. How we use the collected information and with whom it may be shared;
  4. What choices are available to you regarding the use of your data; and 5. The security procedures in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

In addition, Central Lighting Service & Supply Co., Inc. may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

Central Lighting Service & Supply Co., Inc.may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested;
  • To fulfill our legitimate interest in improving our services and products;
  • To send you promotional emails containing information we think you may like when we have your consent to do so; · To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so; ·         To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

Central Lighting Service & Supply Co., Inc. does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Central Lighting Service & Supply Co., Inc. may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from http://www,centrallightingservice.com

Central Lighting Service & Supply Co., Inc. may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Central Lighting Service & Supply Co., Inc.  may find it beneficial to all our customers to share specific data with our trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are required, in accordance with this agreement, to maintain the strictest of confidentiality with regards to all your information.

Central Lighting Service & Supply Co., Inc.uses various third-party social media features including but not limited to FB, Twitter, YouTube and other interactive programs.  These may collect your IP address and require cookies to work properly . These services are governed by the privacy policies of the providers and are not within Central Lighting Service & Supply Co., Inc.’s control.

Disclosure of Information

Central Lighting Service & Supply Co., Inc. may not use or disclose the information provided by you except under the following circumstances:

  • as necessary to provide services or products you have ordered;
  • in other ways described in this Policy or to which you have otherwise consented;
  • in the aggregate with other information in such a way so that your identity cannot reasonably be determined; · as required by law, or in response to a subpoena or search warrant;
  • to outside auditors who have agreed to keep the information confidential;
  • as necessary to enforce the Terms of Service;
  • as necessary to maintain, safeguard and preserve all the rights and property of Central Lighting Service & Supply Co.,

Inc..

Non-Marketing Purposes

Central Lighting Service & Supply Co., Inc. greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Central Lighting Service & Supply Co., Inc. products and services).  In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 13

Central Lighting Service & Supply Co., Inc.’s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to Central.lighting@comcast.net. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Central Lighting Service & Supply Co., Inc. will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. Central Lighting Service & Supply Co., Inc. does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

Notice to European Union Users

Central Lighting Service & Supply Co., Inc.’s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

Your Rights as a Data Subject

Under the regulations of the General Data Protection Regulation (“GDPR”) of the EU you have certain rights as a Data Subject. These rights are as follows:

  • The right to be informed: this means we must inform you of how we intend to use your personal data and we do this through the terms of this Policy.
  • The right of access: this means you have the right to request access to the data we hold about you and we must respond to those requests within one month. You can do this by sending an email to central.lighting@comcast.net.
  • The right to rectification: this means that if you believe some of the date, we hold is incorrect, you have the right to have it corrected. You can do this by logging into your account with us, or by sending us an email with your request.
  • The right to erasure: this means you can request that the information we hold be deleted, and we will comply unless we have a compelling reason not to, in which case you will be informed of same. You can do this by sending an email to central.lighting@comcast.net.
  • The right to restrict processing: this means you can change your communication preferences or opt-out of certain communications. You can do this by sending an email to Central.lighting@comcast.net.
  • The right of data portability: this means you can obtain and use the data we hold for your own purposes without explanation. If you wish to request a copy of your information, contact us at central.lighting@comcast.net.
  • The right to object: this means you can file a formal objection with us regarding our use of your information with regard to third parties, or its processing where our legal basis is our legitimate interest in it. To do this, please send an email to central.lighting@comcast.net.

In addition to the rights above, please rest assured that we will always aim to encrypt and anonymize your personal information whenever possible. We also have protocols in place in the unlikely event that we suffer a data breach and we will contact you if your personal information is ever at risk. For more details regarding our security protections see the section below or visit our website at http://www,centrallightingservice.com.

Security

Central Lighting Service & Supply Co., Inc. takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. In addition, Central Lighting Service & Supply Co., Inc. is a licensee of TRUSTe. The website is also secured by VeriSign.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: central.lighting@comcast.net

Telephone Number: 17654735204

Mailing Address:

Central Lighting Service & Supply Co., Inc.

830 West 3rd. St.

Peru, Indiana 46970

Payment Expand

We accept Visa, MasterCard, Discover, PayPal & American Express. You can also prepay your order and mail a check to us. Yes we offer Net 30 days terms, please see “Business Account”

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